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Reporting to the Customer Services Manager, this role is to lead and inspire the Customer Services Team in our Smethwick Head Office. You will be responsible for managing a team and ensuring your team delivers excellent customer service and that the customer always has a positive experience from DPD. You will also be focused on;* Understanding key measures and exceeding targets * Delivering KPIs. * Understanding and delivering monthly 121s * Managing all DPD policies.  * Being able to…

Purpose of PositionAs the International Key Account Manager your key role will be to retain and develop relationships with our large international customers. Acting as a key international logistics consultant to your portfolio you will be a driven and diligent individual with a strong knowledge of the global shipping industry and a passion for building long-term partnerships. This is a national role and flexibility to travel will be required.Key Task & Responsibilities:* Visiting …

Our Sales and CRM Support Team Manager is currently recruiting for a Sales and CRM Support Agent to join their highly skilled and friendly team. This role will be based from our Head Office in Smethwick.As a Sales and CRM Support Agent your key focus will be to provide exceptional support to our customers as well as our Sales, Customer Relationship Managers & Franchisee’s ensuring all enquiries are dealt with professionally and in a time efficient manner.Your key accountabilities will inclu…

Job Description● Advise on changes that may need to be made to the Integrated Management Systems and documents, according to the ISO Standards requirements.● Prepare statistical information for management review.● Communicate effectively about quality issues across all levels of the organisation.● Support the business in maintaining all relevant regulations as well as internal standards.● Carry out other duties as may be reasonably requested by department management.● Undertaking of project wor…

Purpose of PositionRole PurposeThis is a critical strategic role within our Network Finance Team, operating across our Network of depots. You will serve as a financial expert, working closely with the Network Senior Finance Managers, the Regional Finance team & Network Leadership to spearhead specific, high-visibility projects. This is a dynamic position where your ability to develop strong relationships across the business will directly influence our national operational success.This high-…