Customer Service Team Manager
JOB DESCRIPTION
Reporting to the Customer Services Manager, this role is to lead and inspire the Customer Services Team in our Smethwick Head Office. You will be responsible for managing a team and ensuring your team delivers excellent customer service and that the customer always has a positive experience from DPD. You will also be focused on;* Understanding key measures and exceeding targets * Delivering KPIs. * Understanding and delivering monthly 121s * Managing all DPD policies. * Being able to…
Area guide
Updated
Great place to live & work in Smethwick
- 17 min walk to Waterloo Rd / Hadley Stadium
- 18+ cafes, restaurants and pubs nearby
- Registered NHS health centres within reach
Door-to-door commute calculator
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Salary vs. local living cost
UK Tax 25/26Estimated take-home pay is ~£2,834/mo after tax & NI. Average 1-bed rent in Smethwick takes ~26% of net pay (or ~15% if flatsharing).
Highlights in Smethwick
17 min walk
waterloo rd / hadley stadium
Routes: 61;82;122
2 min walk
dragon house
Chinese
2 min walk
anatolia food centre
Local shopping.